Neutronics (NE) Ltd
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Neutronics repair, stock and source a wide range of industrial electronic equipment and motors

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Terms & Conditions

In these conditions:
"CUSTOMER'S EQUIPMENT means the equipment or material belonging to you, or for which you request us to provide the supply. "SUPPLY" or "SUPPLIES" means the engineering services, goods and associated supplies as set out in our quotation or other agreed documents or discussions between us.
"We", "us" and "our" mean Neutronics (UK) Limited. "You" and "yours" mean the person or company to which we are providing the Supply.

a) Any contract or arrangement made for supplies between you and us shall be subject to these conditions, and in any terms you put forward do not apply.
b) All other terms and conditions which might be implied by conduct or a previous course of dealing or trade custom are excluded from this contract.
c) No amendment or change shall be made to these conditions of business except by contract in writing signed by one of our directors.

a) Our quotation provides an indication to you of the terms on which you may place an order, but no order from you as a result of a quotation or otherwise shall be binding upon us unless and until accepted or confirmed by us.
b) A quotation is made on the assumption that the specification of work requested is reasonably capable of being provided. If this is found in our opinion not be the case, we will advise you as soon as reasonably practical and may offer you reconditioned or new goods on terms to be agreed or service exchange, if available. Our prices are based on the assumption that material you supply is of satisfactory quality and free from defects.
c) If you give a general instruction for repairs without specifying the particular service or replacement parts, we will be able to carry out such repairs, modifications or service as in our opinion are necessary to put the Customer's Equipment in good working order, and to make an appropriate charge for the work and parts provided.
d) Providing your order is placed within thirty days of the quotation, the price contained in the quotation shall be fixed unless the quotation states otherwise. If your order is not placed in that period, then if any change should occur after that in the costs of any materials, labour, transport or other items, including overheads which we have to pay or incur for the performance of the contract, then you will pay the resultant price.
e) Unless previously withdrawn, our quotation is open to acceptance within the period stated therein and where no period is stated within 30 days after its date. The acceptance of the quotation must be accompanied by sufficient information to enable us to proceed forthwith otherwise we may amend the quotation prices at our discretion.
Due to limitations in storage facilities, we will not retain parts / items indefinitely. We reserve the right to return or scrap parts / items without further recourse should a response to our quotation not be received within 60 days of the quotation date.
f) The quality, quantity and description of and any specification for the supplies shall be those set out in our quotation (if accepted by the you) or your order (if accepted by the us).
g) If performance and delivery are postponed at your request or by circumstances within your control you will pay all resulting costs and expenses we incur.
h) We will charge for all work carried out at your request, whether explanatory or otherwise and, in particular, we reserve the right to instruct our employees or agents to work overtime to comply with your delivery requirements in which case we may charge you the cost of such overtime.
i) The contract shall be conditional on you procuring an export license required for the export of the goods from the United Kingdom prior to the date of delivery.

If the supplies are to be provided on your premises or at your request at some other site we will need free and safe access to the Customer's Equipment, together with proper and safe storage and protection of all goods, tools, plant and equipment and materials we have on site. We may also require preparatory work and additional facilities to provide the supplies. You will observe and comply with the latest Health and Safety at Work legislation and obtain all necessary consents and licenses and ensure that the site is safe and without risk to the health and safety of all persons working there, and you will hold us harmless against all legal and regulatory proceedings, costs and charges in respect of your failure to do so.

a) Unless otherwise agreed with you by us, we will issue an invoice for the full amount due on completion of the supply. Invoices are due for payment 30 days from the date of the invoice. All payments will be in Pounds Sterling.
b) Unless otherwise agreed, overseas orders must be covered by a confirmed irrevocable letter of credit drawn on a London clearing bank prior to commencement of work.
c) If any payment is overdue, we shall be entitled without prejudice to any other right or remedy to suspend all further deliveries on any contract between us without notice and/or charge interest on any amount overdue at the rate of 4% per annum above the base rate of Lloyds TSB Bank plc, compounding monthly.
d) Goods shall remain our property until you have made full and unconditional payment to us of all sums due.
e) Unless indicated otherwise, all sums payable under this contract are stated exclusive of Value Added Tax (which will be charged at the rate prevailing at the relevant tax point) and any other tax or duty chargeable under any relevant legislation.

a) You shall be responsible for the completeness and accuracy of any designs, specifications and other data which you or your employees or agents supply to us and which we use in connection with the Supply, even if we examine, inspect or comment upon them. You will hold us harmless against any liability to a third party which we may incur as a result of carrying out the Supply in accordance with your instructions or designs, specifications or other data.
b) You will respect the confidentiality and ownership of any copyright, design right or other intellectual property rights in any technical information, know-how, drawings, specifications or any other documents disclosed by us under this contract.
c) All recommendations and advice given without charge, whilst given in good faith and with due care, are given without responsibility on our part.

a) The descriptions and illustrations contained in the our literature and price lists and other advertising material are intended merely to represent the supplies described and do not form part of the contract.
b) Performance figures provided by the us are not warranted nor guaranteed to be accurate and the you assume responsibility for the capacity, performance and properties of the supplies as being sufficient and suitable for your purpose.

a) We undertake to use reasonable skill and care in carrying out the work and to use materials and supply goods which are of suitable quality and free from defects.
b) Unless otherwise agreed, we will rectify defective work and/or replace defective goods and materials notified to us in writing within six months of delivery of goods or completion of the work. Liability for defective work and/or defective goods or materials is limited to the invoice value thereof and is conditional on the defect in materials or workmanship arising under condition of normal and proper use and maintenance (fair wear and tear excepted). We will have no responsibility for other loss or damage, including (without limitation) loss of profit or production, except as required by law.
c) Unless we have arranged or agreed to do so, you will accept full responsibility for installing, examining and testing the goods or Customer's Equipment on which we have worked as soon as it is delivered and we shall not be responsible for any damage, loss or cost incurred by you due to your failure to properly install or delay in testing the goods or Customer's Equipment or in notifying us of any defect.
d) In the case of equipment, or parts of our manufacture, our responsibility shall be limited to passing on to you the benefit of any guarantee or warranty to us by the manufacturer of such equipment or part.
e) If the supplies from us are new and not of our manufacture, the following provisions shall have effect
  i) These conditions and the delivery of the supplies shall be subject to any terms and conditions which the manufacturer may from time to time lawfully attach to the supplies or the re-sale of such supplies by us and we shall not be liable for any failure to deliver the supplies occasioned by our inability to obtain them from the manufacturer or by our compliance with such terms or conditions.
  ii) We undertake that we will ensure that any pre-delivery work specified by the manufacturer is performed and that we will use our best endeavours to obtain for you, from the manufacturer, the benefit of any warranty or guarantee given by them to us or to you in respect of the supplies.
f) In the absence of any special arrangements to the contrary, it is your responsibility to ensure that the Supplies ordered are sufficient and suitable for your purposes.
g) You accept that any other warranties and conditions implied by common law or statute are excluded to the extent permitted by law.

a) Although we will endeavour to provide the Supplies within the time specified, no liability can be accepted for delays in the delivery for whatsoever reason specifically agreed in writing.
b) A charge will be made for additional tests or trial runs carried out at your request. Test certificates will be provided if required.
c) Unless otherwise agreed, Supplies are provided "ex-works" without packaging and you are responsible for transportation. We will, at your request and expense, arrange carriage and insure the goods or Customer's Equipment against normal transit risks. In the event of loss or damage in transit our responsibility shall be limited to the passing on of the benefit of insurance. We and the carriers must be notified of such damage or loss within seven days of delivery. It is your responsibility to examine the goods or Customer's Equipment immediately on receipt.
d) Unless otherwise agreed, the loading or unloading of goods or Customer's Equipment on collection or delivery shall be arranged by you and performed at your sole expense and risk.
e) If goods or Customer's Equipment are to be sent abroad, you will be responsible for obtaining any import license required for the country to which such equipment is to be dispatched.

a) If you fail to take delivery in accordance with these conditions, the following provisions shall apply.
b) Delivery of any consignment shall be deemed to take place-when the supply comprised therein are despatched or collected from our works. In all cases where we have not undertaken to arrange for carriage or transport of the supplies from our works you shall collect the supplies from the our works within seven days of receipt of notice from us that the supplies are ready for collection, and if you fail or neglect to take delivery at our works of the supplies within that time, we may, as agent for you, but without surrendering its lien or right of resale as an unpaid seller, arrange for the supplies to be stored at our works or elsewhere, and you will pay and indemnify us against all storage charges, insurance and other costs, expenses and charges arising from your failure or neglect.
c) You will bear the risk of any loss of or damage to the supplies after expiry of the time for their collection.
d) We may immediately or at any time after expiry of the time for collection of the supplies, treat the contract as repudiated by your breach and make such arrangements as we think appropriate for the disposal of the goods.
e) You will in any case be liable and compensate us for any losses and costs incurred by, us as a result of your breach or the 'termination of the contract.

a) We accept that we are liable for any death or personal injury resulting from our negligence or the negligence of our employees or agents acting in the course of their employment. In relation to defects in goods sold by us, we may also be liable under the Consumer Protection Act 1987 or equivalent legislation, but only to the extent that such liability cannot lawfully be excluded.
b) Apart from our contract to rectify any defects or errors in the Supply and to replace or repair the Customer's Equipment or goods where there is loss or damage to goods in transit as set out above.
  i) Our maximum liability to you for loss or damage, either under this contract or arising from any act or omission, including negligence, will not exceed the total paid by you under this contract, or such higher sum as a court may specify as reasonable up to a limit or £100,000 and
  ii) We will not be liable to you under any circumstances for any other loss including loss of profits or loss of production or any indirect or consequential losses.
c) We disclaim any responsibility for failure due to defects or material you supply. Whilst proper care is taken with your material, no liability whatsoever can be accepted in respect of material supplied to us, should it be accidentally spoiled, other than that we agree to re-work replacement material supplied by you free-of-charge.
d) Whilst proper care is taken with Customer's Equipment and free issue parts, our liability in the event of accidental damage or loss thereto whilst at our works or in transit in our vehicles is limited to £10,000. We are not liable for any cause of loss or damage outside our reasonable control.
e) The limitations and exclusions in these conditions apply to any claim, whether in contract, tort (including negligence), breach or any statutory duty or implied term or claim.
f) The limitations and exclusions in these conditions reflect the value of this contract to us and are considered to be reasonable. If you require us to accept greater liability we may be prepared to do so subject to contract of an additional charge to reflect the increased risk and cost of insurance to us.

We will not be liable to you for any failure to perform our obligations under this contract where that failure results from any cause outside our reasonable control, including but not limited to natural occurrences, disruption of power supplies, the actions of third parties or industrial action, or from government advice against travel to the site.

a) We may bring this contract to an end if you fail to comply with your obligations under this contract, within seven days of having been notified by us of the relevant failure. We may also bring this contract to an end immediately if you are the subject of a petition for a bankruptcy order, or you become insolvent or enter into any composition, scheme or arrangement with your creditors. If you are a corporation or other legal person, we may bring this contract to an end immediately if a receiver (including an administrative receiver) is appointed over any of your assets or an application is made to appoint an administrator for you. If you are in partnership, we may bring this contract to an end immediately if the partnership is dissolved. We may also terminate this contract if any proceedings relating to your insolvency are commenced in any country.
b) If the contract ends for any reason, we will be entitled to remove all of our equipment from your premises or from site. You will remain liable to for any sums which you have not paid, for all Supplies provided up to the date of termination and for any other breaches of contract.

a) Any disputes which we cannot settle amicably relating to the nature or quality of the Supply will be referred to an expert to be agreed.
b) The written report of the expert will, as between you and us, be conclusive evidence of all matters of fact and all matters of opinion set out in the report and the charges of the expert shall be borne and paid by the expert may direct.
c) Any other dispute (except action to secure payment which we may at our option pursue in the courts local to you) will be determined by reference to the Courts of England and you irrevocably submit to the exclusive jurisdiction of such courts.

a) You will not assign your rights under this contract without our express written approval. We may sub-contract the provision of certain of the Supplies at our discretion. No third party shall acquire any rights under this contract except as specifically stated in these conditions.
b) Any express or implied waiver by us of any failure by you to perform your obligations under this contract will not prevent the subsequent enforcement of those obligations. Similarly, any waiver we give will not be taken as a waiver of any subsequent failure by you to perform that or any other obligation.
c) This contract constitutes the entire agreement between us relating to the Supply and overrides any prior correspondence or statements relating to the Supply (including any statements or representations in any advertisements or literature produced by us relating to the Supply).
d) If any provision of this contract is ruled to be invalid for any reason, that invalidity will not affect the rest of this contract which will remain valid and enforceable in all respects.
e) This contract is governed by English law.

Last updated November 2012

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